We appreciate your trust and are always happy to serve you. ❤️
Please review the following before completing your purchase, as completing the order will be considered as acceptance of these terms:
Customers may cancel their order before it is shipped, and the full amount will be refunded after deducting the payment gateway fees (Visa, Mada, Mastercard).
Refunds take 5 business days and up to 14 business days, depending on the bank.
Cancellation must be requested through customer service.
Modern Supply reserves the right to accept, reject, or cancel an order in certain cases—for example, if a product is unavailable. The amount of any unaccepted or canceled order (before shipping) will be fully refunded.
If an error occurs due to a website issue, incorrect quantity, or pricing mistake, Modern Supply has the right to cancel the order and refund the full amount within 5–14 business days.
Orders cannot be canceled after processing and after a shipping label has been issued.
Orders cannot be canceled if the customer fails to collect the shipment on the scheduled delivery date.
An order is automatically considered canceled once the returned shipment is received back from the courier and the customer has not collected it.
Canceled orders will not be re-shipped.
Returns and exchanges are only accepted if the product is unused, in its original condition, and in the original packaging, within 2 days from the invoice date or receipt of the order.
Coffee and coffee bean products cannot be returned or exchanged, unless the item received is different from what appears on the invoice.
In the case of a manufacturer defect in electrical devices, the issue is handled directly by the brand’s authorized warranty provider, not by Modern Supply.
If a manufacturing defect or issue is found in non-electrical products, including breakage or damage, Modern Supply will cover shipping and replacement fees—provided the customer reports the issue within 2 days of receiving the shipment.
Refunds are issued after the returned shipment is received, minus the shipping fees.
Shipping Fees:
These are the delivery fees originally paid by the customer when placing the order.
Refund processing time is 5–14 business days, depending on the bank and the payment method (bank transfer, Visa, Mastercard).
If a shipping label is issued for a return or exchange, the customer must deliver the item to the courier office within 3 business days. Delays may result in additional fees.
If the order included free shipping, and the customer wishes to return part of the order, the standard shipping fee will be deducted from the refund.
Return request must be sent via WhatsApp customer service within 2 days of the invoice date.
A difference in roasting date by 1–3 days is considered normal and not valid for a return request.
Occasionally, data entry errors may occur such as mistakes in pricing, quantity, or product information.
Modern Supply has the right to correct such errors as necessary.
If product information contains an error, we reserve the right to update and correct the content and any related details.
Warranty does not cover misuse or physical damage to electrical appliances.
All electrical products include a 2-year warranty provided directly by the authorized service provider.
The original invoice is required when visiting the brand service center.
Manual coffee grinders are not covered under warranty except in cases of manufacturer defects. The store is not responsible for misuse.
Customers must clean grinders only with a brush—washing with water voids the warranty.
Warranty does not cover non-electrical consumable parts.
All warranties (from Modern Supply or brand agents) are valid within Saudi Arabia only.
Contacting the brand’s authorized service center is the responsibility of the customer.
Attempting repair outside the authorized service center or using non-original spare parts.
Damage caused by misuse, breakage, moisture, or exposure to excessive heat.
Defects resulting from improper water specifications not recommended by the manufacturer.
Failure to follow the device manual or usage instructions.
Failure to perform required periodic maintenance.
Shipping fees are not covered under warranty.
Installation fees apply and differ by region.
Device price does not include installation.
If the customer installs the device themselves, the device warranty becomes void.
After order confirmation and payment, Modern Supply prepares and ships orders within up to 6 business days (Sunday to Thursday).
Delivery time for customers in Dammam, Dhahran, Khobar, Qatif via "Modern Supply Courier" is 1–3 business days (Friday is off).
For all other regions, shipping is handled by SMSA / RedBox, with delivery within 1–7 business days after issuing the tracking number.
Any shipping delays caused by the courier or customer non-collection are not the responsibility of Modern Supply.
The phone number provided must be a Saudi number.
The store is not responsible for delays, return fees, or issues caused by incorrect or non-Saudi phone numbers.
Seasonal sales and holidays may cause delays in order processing.
Shipping is paused during public holidays and official breaks.
Orders 300 SAR or above qualify for free shipping within Saudi Arabia.
Orders below 300 SAR will include a shipping fee, displayed before completing payment.
Available payment options:
Mada
Visa
MasterCard
Apple Pay
Bank transfer
SMSA Customer Service:
Phone: 920009999
WhatsApp: +966112892999
RedBox Customer Service (WhatsApp):
920035487
Note: RedBox shipments must be collected from lockers only.
No home delivery is available.
Shipment must be collected within 48 hours, otherwise it will be returned to the store.